Support

Telesat’s Depot Repair Center

For over 30 years Telesat's Allan Park Repair Center has repaired satellite earth station equipment used in the world’s harshest environments. Whether it’s a VSAT RF head in Arizona, a TWTA in the Arctic, or an SSPA on an oil rig in the North Atlantic, site technicians know that spares sent from Allan Park will do the job.

We offer a wide range of services, from simple equipment repairs to complete fleet maintenance. Our online Returns Material Authorization (RMA) system will allow you to track the status of your equipment throughout the repair process. Shipping details and repair updates from the technicians are available online.

After we examine your equipment you will receive:

  • A thorough explanation of recommended repairs.
  • Estimated costs.
  • Quick repair times.
  • Online status reports.
  • A Test Record Sheet detailing test results.

Telesat’s technologists are trained on most of the industry’s leading manufacturers’ equipment.

Maintenance expertise available from Telesat:

VSAT Equipment Repairs

Telesat currently repairs over 250 VSAT items a week. Our facility is equipped with the latest RF and telecommunications test equipment. We offer over the air ranging and BER testing, power and frequency tests, and equipment cleaning and refurbishment. Our technicians have many years experience with:

  • RF Heads and Block Up-Converters (C, Ku, Ka Band)
  • VSAT Modems
  • Distance learning equipment (Site Controllers)
  • Telephony equipment
  • Ka modem/transceiver test and verification
  • Data communication cards and satellite routers
  • Commercial satellite radio repeater equipment

We offer large volume repairs, spares storage, asset tracking, and customized repair services.

Earth Station Equipment Repairs

When we service offshore oil and gas platforms, repair equipment for NATO missions overseas, or charter aircraft for repairs in the Arctic, Telesat field personnel have confidence that the spares they install will work. This is because for over 30 years Telesat has relied on the highly trained and experienced technologists at the Allan Park Repair Center to service this equipment. We specialize in:

  • TWT and Klystron Amplifiers
  • Solid State Power Amplifiers
  • Converters
  • Satellite Modems

Test Equipment Repair and Calibration

As a satellite service provider Telesat relies on specialized test equipment maintained to the highest standard. Experience has shown us that quality repairs, quick service, and accurate calibration are best accomplished by utilizing our own skilled staff. Telesat offers this broad array of test equipment repair and verification services to its customers at competitive pricing. Calibration services are offered as a convenience to our customers but are considered "limited." Customers will receive a "test report" rather than a certificate of calibration for their calibrated or certified equipment.

Online Return Materials Authorization

At Telesat, we have an online support page that includes our RMA system for our registered customers' use. Registered users can access their repair details by going to the Telesat Support Page. Unregistered users can receive instructions by contacting us by phone at 877-279-0613 or by email at apklogisticsrma@telesat.ca.

Projects, Warranty Management, Maintenance Contracts

Let Telesat manage your maintenance needs. We offer fully automated and integrated RMA, work order, and asset tracking systems. We can manage your spares inventory and even deal directly, and transparently, as your representative to your customers.